--- title: Support EXP blog description: WordPress blog from Support EXP --- [![Support EXP Logo with Tagline](https://blog.supportexp.com/hs-fs/hubfs/Support%20EXP%20Logo%20with%20Tagline.png?width=6784&height=1305&name=Support%20EXP%20Logo%20with%20Tagline.png "Support EXP Logo with Tagline")](https://blog.supportexp.com/) [![Support EXP Logo](https://blog.supportexp.com/hs-fs/hubfs/Imported%20images/Support-EXP-Logo-3-1.png?width=1000&height=170&name=Support-EXP-Logo-3-1.png "Support EXP Logo")](https://blog.supportexp.com/thinkfuel) [![Support EXP Logo](https://blog.supportexp.com/hs-fs/hubfs/Imported%20images/Support-EXP-Logo-3-1.png?width=1000&height=170&name=Support-EXP-Logo-3-1.png "Support EXP Logo")](https://blog.supportexp.com/thinkfuel) More results [CX Analytics](https://blog.supportexp.com/support-exp-blog/tag/cx-analytics) [CXMetrics](https://blog.supportexp.com/support-exp-blog/tag/cxmetrics) [Customer Satisfaction](https://blog.supportexp.com/support-exp-blog/tag/customer-satisfaction) [Net Promoter Score](https://blog.supportexp.com/support-exp-blog/tag/net-promoter-score) # [The NPS Blind Spot: What You’re Missing in Your CX Growth Strategy](https://blog.supportexp.com/support-exp-blog/the-nps-blind-spot) by [Rhonda Sheets](https://blog.supportexp.com/support-exp-blog/author/rhonda-sheets) 5 min read Mar 17, 2025 2:52:29 PM All Topics [All Topics](https://blog.supportexp.com/support-exp-blog) [CX Analytics](https://blog.supportexp.com/support-exp-blog/tag/cx-analytics) [CXMetrics](https://blog.supportexp.com/support-exp-blog/tag/cxmetrics) [Customer Satisfaction](https://blog.supportexp.com/support-exp-blog/tag/customer-satisfaction) [Net Promoter Score](https://blog.supportexp.com/support-exp-blog/tag/net-promoter-score) #### About Support EXP Using our guaranteed and proven process, we collect actionable customer feedback for Banks and Credit Unions, enabling you to deliver a uniquely differentiated Customer Experience. © 2026 Support EXP. All rights reserved. - [Privacy](https://supportexp.com/privacy/)